Effective Date: 20.07.2023
1. Introduction
1.1 Overview: This Shipping and Return Policy (“Policy”) outlines the procedures and guidelines followed by Now & Forever Handcasting Private Limited (“we,” “us,” or “our”) regarding the shipping of products and the return of purchased items on the Now & Forever Handcasting Private Limited Hand Casting Website (the “Website”).
1.2 Acceptance of Policy: By placing an order or making a purchase on the Website, you acknowledge that you have read, understood, and agree to the terms of this Policy and any future amendments or modifications.
2. Shipping
2.1 Shipping Methods: We offer various shipping methods for the delivery of your purchased items. The available shipping methods, along with their associated costs and estimated delivery times, will be presented to you during the checkout process. Please note that the actual delivery times may vary depending on factors beyond our control, such as customs processing and local postal services.
2.2 Shipping Destinations: We currently offer shipping to select locations within India. If your shipping address is outside the specified locations, you may be unable to proceed with the purchase or additional shipping charges may apply. Please contact our customer support for further assistance regarding shipping to your location.
2.3 Order Processing: Once your order is successfully placed and payment is confirmed, we will process and fulfill your order within the specified processing time. This includes preparing your item(s) for shipment, quality checks, and packaging.
2.4 Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number and the relevant courier or postal service’s website where you can track the progress of your shipment. Please allow some time for the tracking information to be updated after the shipment has been dispatched.
2.5 Shipping Delays: While we strive to deliver your items within the estimated timeframe, please note that unforeseen circumstances, such as weather conditions, customs delays, or logistical issues, may cause delays in delivery. We appreciate your understanding and patience in such situations.
2.6 Customs and Duties: For international shipments, customs duties, taxes, and other charges may be applicable based on your country’s regulations. These additional charges are the responsibility of the recipient and are not included in the product or shipping prices. Please contact your local customs office for more information about the potential fees and requirements.
3. Returns and Exchanges
3.1 Return Eligibility: Goods once sold are not returnable & nonrefundable. If you have received a defective or damaged item, you may be eligible for a return or exchange only after approval from our team. To qualify for a return or exchange, the following conditions must be met:
(a) The request for return or exchange must be made within 2 days from the date of delivery;
(b) The item must be unused, in its original condition, and in the original packaging;
(c) Proof of purchase, such as an order confirmation or receipt, must be provided.
3.2 Return Process: To initiate a return or exchange, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions and return shipping details. Please note that any return shipping costs will be the responsibility of the customer unless the return is due to a defect or error on our part.
3.3 Refund or Exchange Options: Depending on the circumstances and your preference, we offer the following options for eligible returns:
(a) Refund: If you choose a refund, the original purchase amount, excluding any shipping charges, will be refunded to the original payment method used for the purchase. Please allow 7-14 business days for the refund to be processed after we have received and inspected the returned item.
(b) Exchange: If you prefer an exchange, we will replace the item with a new one of the same or similar value, subject to availability once we have received back the original item. If the desired item is not available, you may choose an alternative item or receive a refund.
3.4 Non-Returnable Items: Due to the nature of hand casting and customization services, items are not eligible for return or exchange unless they are damaged. Please contact our customer support for further clarification before initiating a return.
3.5 Return Shipping Guidelines: When returning an item, please ensure that it is securely packaged to prevent damage during transit. We recommend using a reputable shipping service with tracking and insurance for the return shipment. We cannot be held responsible for any lost, damaged, or undelivered returned items.
4. Customer Support
If you have any questions, concerns, or requests regarding this Shipping and Return Policy or any shipping or return-related matters, please contact our customer support team at info@nownforever.in. We are committed to providing prompt assistance and resolving any issues you may encounter.